Yesterday, I brought my 2023 Q5 to Audi Pacific Service since the power telescopic tilt button on the Q5 was not in its proper position- slightly depressed in and angled down so one could not lower the steering wheel. I only chose to go to Pacific since it was the closest dealer in the rain and they said getting a loaner “hasn’t been a problem.”
[Background, car was at Audi Long Beach the day before for oil change, but I forgot about the steering column button issue].
Upon arrival to Pacific in Torrance, I was greeted and met Service Advisor, ... Read More Full review text opened.DealerRater - Feb 13, 2025
Yesterday, I brought my 2023 Q5 to Audi Pacific Service since the power telescopic tilt button on the Q5 was not in its proper position- slightly depressed in and angled down so one could not lower the steering wheel. I only chose to go to Pacific since it was the closest dealer in the rain and they said getting a loaner “hasn’t been a problem.”
[Background, car was at Audi Long Beach the day before for oil change, but I forgot about the steering column button issue].
Upon arrival to Pacific in Torrance, I was greeted and met Service Advisor, Jonathan. He seemed nice enough. Once I told him of the main issue- he went to physically inspect it and got the shop foreman to look at it to see if it was something easy to fix. [and another on-going MMI and Bluetooth issue that’s known across most Audi platforms.]
He came back and said that it looks like “outside influence” and that’s not under warranty. It would cost $310. “If it was something easy to unbolt a screw, I would just do it for you, but you have to drop the entire steering column.” I declined. He also said that if your car was just at another dealer- you should go back to the selling dealer (not possible since in San Diego) or the most recent service dealer since you have a relationship with them on THIS car.
This button is on the lower left side of the steering column and slightly recessed. One of the clips on the inside was not holding it in proper position, but the inuendo that “we” broke this is absurd. There’s no physical damage.
This is the 1st time (and likely last) that this car has been brought to them- I had a terrible experience with a previous service writer several years ago on my eTron SUV where I asked for my keys back and would not return while he was still working there.
I will appreciate Jonathan's frankness. He said that I should take the Q5 back to Long Beach or BH since I have had the car serviced there before and since I have an established relationship with them on THAT car- they had more leeway to offer “goodwill” and cover that issue.
I was shocked that when he told me that the button was now inside the steering column since the foreman pushed it in while trying to assess. When I actually got into the vehicle- there was now an open hole in the lower steering column and a loose button.
Since this was caused by the foreman and it was returned this way- this is not returning the vehicle in the same condition as it was brought it. Not taking responsibility since I declined their $310 charge. Not acceptable.
What’s more outrageous- I took Jonathan’s advice and went back to my regular service advisor at Long Beach today. (Charles is awesome!). He not only greeted me when I pulled up- he already saw my note- personally took the vehicle straight into the service. In 15 minutes, the car was ready. Not even paperwork needed since it was a single Torx screw to remove the lower steering column plastic panel and put the power control button back into proper place.
I even got a snack in their new comfortable, location.
Moral: stick with Audi Long Beach for your Audi service needs.
Charles was my service advisor and I must say that I am very pleased with my overall customer experience. i was informed as to what would be done, kept in the loop as to when my car was complete and also ready for pick up. thanks for the excellent service
It’s always a pleasure to be treated like royalty when visiting Circle Audi for service. I pulled up on the date & time appointed and was instantly greeted and taken care of my Mr. Nunez. who then introduced me to Mr. Oscar Ortega which followed up with Shop Foreman - Mike Kearney to assure the service I needed would be done in a timely manner. Great dealership for service. Good Job Team Don’t Let Up!
I received excellent service from Charles and his team in the service dept. His team will always be my first choice for my car repairs.
They are very friendly, professional focus on the customers needs to make the right decisions.
They were awesome. Quick and professional the environment was one of the most relaxed experiences I’ve had buying a car.
Robert was easy to work with, understood what I was looking for and made the purchase smooth. After I looked at the car I wanted and took overnight to think about it, he was able to work a deal out over the phone. When I came in to do the paperwork, everything was ready which made it for a painless transaction. Thank you Robert!
Service department knows what service is! Excellent with proactive communication. Loaner cars are immaculate. Charles and Jorge were great!
Kevin Panah was helpful, friendly, knowledgeable. Kevin Know's how to please a customer. On the other hand, the finance manager on duty when I purchased my vehicle Anthony Holguin was crude, unprofessional and with an attitude.
Great, friendly, professional service. Work done right with one visit, much better than Audi Fletcher Jones Newport Beach where they don't care about their customers.
Charles was excellent with communication and very helpful very highly recommended and friendly , welcoming staff
Service is always excellent, professional, friendly. Charles has taken care of us for years, following after Lalo. The best!
Jacob was very helpful and went out of his way to assist post delivery of an accessory. highly recommended.
Superb service center front office staff. Seemingly knowledgeable technician. Outstanding technical features (e.g. phone message technician findings, live video of technician comments on car diagnosis).
My fiance and I purchased a car here recently. Jacob was our guy along with Dan who helps us thru the finance. My overall experience is great, Jacob makes this buying process PAINLESS. Easy to talk to, easy to work with and he didn't give me a feeling that I'm being forced to make a decision. Their pricing is very competitive, I did my research into my target purchase and Audi Long Beach turns out to be the one who offers the best price. Jacob follows up with me after the purchase to make sure everything is ok. ... Read More Full review text opened.DealerRater - Mar 24, 2023
My fiance and I purchased a car here recently. Jacob was our guy along with Dan who helps us thru the finance. My overall experience is great, Jacob makes this buying process PAINLESS. Easy to talk to, easy to work with and he didn't give me a feeling that I'm being forced to make a decision. Their pricing is very competitive, I did my research into my target purchase and Audi Long Beach turns out to be the one who offers the best price. Jacob follows up with me after the purchase to make sure everything is ok. he did help me solve an issue real quick, that would save me time to look around and figure it out. I'm very happy about my purchase. Im sure will enjoy it for a while. Overall, I would recommend this Audi Long Beach to anyone need a recommendation. I hope I can come back in a near future to purchase another nice car and work with Jacob again. Thank you
Great customer service at the Long Beach location Charles Alatorre was very professional and helpful even though they were overwhelmed he explained what was going to be done to the car and they did it, he is very knowledgeable, I highly recomend him.
I’ve been a long time customer of Audi Long Beach (Circle Audi). Lalo and Charles are extremely helpful and professional with great communication.
My husband and I visited this location twice in the past week after hearing some good feedback from my sister in law. We were greeted by a salesman named Jake who walked us through the different trims and models that we were looking for. He gave a good explanation of the key differences between packages and made it feel like he cared about finding a car that fit our busy lifestyle. We love to travel so we are almost set on the Q7 but let me tell you, if you find yourself on their lot or in their building…. Ask ... Read More Full review text opened.DealerRater - Feb 13, 2023
My husband and I visited this location twice in the past week after hearing some good feedback from my sister in law. We were greeted by a salesman named Jake who walked us through the different trims and models that we were looking for. He gave a good explanation of the key differences between packages and made it feel like he cared about finding a car that fit our busy lifestyle. We love to travel so we are almost set on the Q7 but let me tell you, if you find yourself on their lot or in their building…. Ask for Jake. Although he seemed a little bit on the younger side in comparison to the crowd there, his demeanor and attitude were phenomenal. We were not pressured and felt like he genuinely cared about getting us into the RIGHT car. The staff are great and the facility is clean. Music was a little too loud indoors but I’m sure they adjust it. Great experience. Thank you Jake, we will be back soon!
